Refund policy

Updated: 2026/8

 

Honiture believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our 30-day return policy applicable to all products sold by honituro.shop.

 

30-Day Return Conditions


Returns of New and Unused Items (Within 30 Days): You may return any new and unused item within 30 days of delivery for a full refund, minus shipping costs. The 30-day return period is calculated from the date the package is marked as delivered by the carrier.

Please note that the item needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.
  • Return Shipping Responsibility for Non-Quality Issues
For returns not related to product quality, customers are responsible for all return shipping costs. Please carefully review the following requirements before proceeding with your return:

✓ Original packaging must be intact and undamaged
✓ All accessories and gifts must be returned. The value of any missing items will be deducted from your refund.
✓ Product must show no signs of use or damage

Battery Return: Due to U.S. Department of Transportation (DOT) shipping restrictions on high-capacity lithium-ion batteries, battery purchases are non-returnable.


How to Initiate a Return


Items that meet our return criteria can be returned within 30 days of receipt. To initiate a return, please contact our customer service at help@honituro.shop to request a return address. We will notify you at the email address on file when we process your return. Return material authorizations are required to make a return.

Please provide the tracking number, carrier, and shipment date after arranging the shipment and covering the return shipping cost. We do not accept shipments sent cash-on-delivery (COD)


We strongly recommend using a trackable shipping method and retaining your proof of delivery. Please keep your copy of the proof of delivery. If Honiture is unable to verify its receipt of the returned item, Honiture will not be liable for any repair, replacement, or refund on the returned unit.

Returns of Used Items

Returns for Non-Quality-Related Issues:

Items that have been used may be returned within 14 days of the delivery date, subject to inspection and a refurbishment fee of 20%–50% of the purchase price, depending on the item's condition. The fee may be charged to cover inspection, cleaning, refurbishment, repackaging, and other costs required to restore the item to a resalable condition. 

To be eligible for a return, the product must be undamaged and in good condition, with all original components, accessories, manuals, and packaging included.

Items that are damaged, excessively worn, heavily soiled, or missing any components or accessories are not eligible for return.

A return authorization is required for all returns. Please contact our customer service team before returning your item.

Return Shipping Costs: You are responsible for the return shipping costs. We recommend using a trackable shipping service and keeping your tracking information. We are not responsible for items lost or damaged during return shipping.

Returns for Quality Issues:

If you believe your return is due to a product defect, please refer to our Warranty Policy before returning the item to determine whether you are eligible for return shipping coverage.

Please email us at help@honituro.shop for troubleshooting and support. Depending on the situation, we may, at our discretion:
  • Provide replacement parts.
  • Offer a partial refund of 20% to 60%, depending on the severity of the issue.
Such cases are subject to our warranty policy and after-sales procedures.

Refused Delivery


We cannot change, intercept, or cancel orders once they have shipped. If you refuse delivery, the order will be treated as a return. Once the returned package has been inspected, we will issue a refund to your original payment method within 7 business days. 10%-20% of the order total will be deducted from your refund to cover shipping costs.

Please Note: You must notify Honiture of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

Please Note: No refund will be issued for refused orders involving packages lost or damaged during return transit or returns that cannot be verified by the carrier.

When Will I Get a Refund

Once your return has been received at our returns processing facility and inspected at our HQ, your refund will be processed within 7 business days using your original payment method.

Most refunds show up on your payment card or payment account within 72 hours of processing (or on your next paper statement). The timeframe for refunds depends on your financial institution.

Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.


Refund Exceptions 

  • Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
  • Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.

Return & Refund Policy Supplement

Please note that import duties, surcharges, and other shipping-related fees are non-refundable. 

This policy is not to be confused with the manufacturer's warranty, which continues even after this 30-day return policy expires.

If you have any questions about our return policy, please email us at help@honituro.shop.